Privacy Policy

Tabi Tech Repair provides phone repair, tablet repair, screen replacement, battery replacement, diagnostics, and general tech repair services. The website and services are operated by Tabi Digital Ltd.

Depending on how you contact us, we may collect:

• Name
• Email address
• Phone number
• Preferred contact method
• Device details — type, model, or serial number where provided
• Repair and enquiry details — issue descriptions, booking requests, and messages
• Repair service records — job status updates and digital authorisation records
• Technical usage data — browser type, device type, referral source, and approximate region
• Security and audit data for repair portal actions — IP address and user agent logged on authorisation events

We collect information when you:

• Submit a repair enquiry form or contact form on this website
• Contact us directly by email or phone
• Use a repair tracking link or take an action in the customer repair portal
• Browse the website — aggregated, cookieless analytics data only

This website uses Vercel Analytics to understand how visitors interact with the site. Vercel Analytics collects aggregated usage statistics — page views, referral sources, browser and device types, and approximate geographic region.

We use personal information to:

• Respond to repair and booking enquiries
• Arrange, diagnose, and deliver repair services
• Communicate about quotes, approvals, progress updates, and collection
• Maintain service records and repair authorisation logs
• Protect website and service security
• Analyse aggregated website usage trends to improve the site

We may share data with service providers that support the operation of this website and repair services — including hosting providers (Vercel), email delivery providers (Resend), and privacy-friendly analytics (Vercel Analytics). We only share what is necessary to provide those services.

Enquiry and customer service information is retained only for as long as necessary to manage enquiries, provide repair services, maintain business records, and meet legal, tax, and fraud-prevention obligations.

Under UK GDPR, you have rights including:

• The right of access to your personal data
• The right to request correction of inaccurate data
• The right to request erasure in certain circumstances
• The right to restrict processing in certain circumstances
• The right to object to certain processing

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

For privacy enquiries or to exercise your rights, contact us at privacy@tabitechrepair.co.uk or via our contact form.